Legal Information
Privacy Policy
Effective Date: January 1, 2026
Data Controller: AstranovaLogic, Avenida de la Libertad, 8, 20004 San Sebastián, España. Contact: [email protected]
AstranovaLogic ("we", "us", "our") is committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
1. Data We Collect
We collect personal data you voluntarily provide when you contact us, submit a form, or engage our services. This includes: name, email address, phone number, company name, project details, and payment information necessary to execute the requested services.
We also collect technical data automatically when you visit our website, including: IP address, browser type and version, operating system, referral source, pages visited, time and date of visit, and cookie identifiers.
2. Legal Basis for Processing
We process your personal data based on: (a) your consent when you submit a form or subscribe to communications; (b) the performance of a contract when you engage our web development services; (c) our legitimate interest in improving our services, website functionality, and user experience; and (d) compliance with legal obligations.
3. How We Use Your Data
Your data is used to: respond to inquiries and provide requested services; send project updates, invoices, and technical communications; improve our website and service offerings; comply with legal and regulatory obligations; and prevent fraud and ensure security.
4. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for the duration of the business relationship plus 6 years in compliance with Spanish tax and accounting regulations. Contact form submissions are retained for 24 months unless a business relationship is established.
5. Data Sharing
We do not sell, trade, or rent your personal data to third parties. Data may be shared with: hosting providers and infrastructure partners necessary for service delivery; payment processors for transaction handling; legal advisors when required by law; and government authorities upon lawful request.
6. International Transfers
If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or adequacy decisions.
7. Your Rights
Under the GDPR, you have the right to: access your personal data; rectify inaccurate data; request erasure ("right to be forgotten"); restrict processing; data portability; object to processing; and withdraw consent at any time. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
8. Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, secure hosting environments, and regular security audits.
Refund Policy
Effective Date: January 1, 2026
At AstranovaLogic, we are committed to delivering high-quality web development services. This Refund Policy outlines the conditions under which refunds may be issued.
1. Project Deposits
A non-refundable deposit of 40% of the total project fee is required before work begins. This deposit covers initial consultation, project scoping, resource allocation, and setup costs. The deposit is non-refundable once work has commenced.
2. Milestone-Based Payments
For projects structured around milestones, each milestone payment becomes non-refundable upon approval and completion of that milestone. Milestone payments are tied to defined deliverables outlined in the project agreement.
3. Cancellation by Client
If a project is cancelled by the client before completion: (a) cancellation within the first 48 hours of project initiation — a full refund minus the non-refundable deposit; (b) cancellation after 48 hours but before the first milestone — 50% of paid amounts will be refunded; (c) cancellation after the first milestone — no refund is provided for completed work, and remaining milestones become immediately due.
4. Cancellation by AstranovaLogic
If we cancel a project due to circumstances within our control, we will provide a full refund of all payments made for undelivered work. If cancellation is due to force majeure events, both parties will negotiate in good faith to reach a fair resolution.
5. Service Defects
If delivered work does not meet the specifications agreed upon in the project document, we will rectify the defects at no additional cost within 30 days of delivery. If rectification is not possible, a partial or full refund will be assessed proportionally to the undelivered specifications.
6. Refund Process
Refund requests must be submitted in writing to [email protected] within 14 days of the relevant event. Refunds will be processed within 30 business days of approval and issued via the original payment method.
7. Exceptions
Refunds are not available for: completed and approved work; third-party costs incurred on the client's behalf (domain registrations, hosting fees, stock assets); changes in project scope requested by the client after approval; or delays caused by the client's failure to provide required materials or feedback.
Terms of Service
Effective Date: January 1, 2026
Provider: AstranovaLogic, Avenida de la Libertad, 8, 20004 San Sebastián, España. Contact: [email protected] | +34 651 092 746
These Terms of Service ("Terms") govern the use of web development services provided by AstranovaLogic ("we", "us", "our") to the client ("you", "your"). By engaging our services, you agree to be bound by these Terms.
1. Scope of Services
The scope, deliverables, timeline, and pricing for each project are defined in a separate written agreement or proposal ("Project Document") between AstranovaLogic and the client. These Terms apply to all services unless explicitly modified in the Project Document.
2. Project Execution
We will execute the project in accordance with the specifications outlined in the Project Document. We reserve the right to use subcontractors for specialized tasks, provided that the quality and confidentiality standards are maintained.
3. Client Responsibilities
The client is responsible for: providing timely feedback and approvals at each project milestone; delivering all required materials, content, and assets in a timely manner; ensuring that provided materials do not infringe third-party intellectual property rights; and designating a primary point of contact for project communications.
4. Intellectual Property
Upon full payment, the client receives a perpetual, non-exclusive license to use all custom code, designs, and deliverables created specifically for the project. AstranovaLogic retains the right to use general methodologies, frameworks, and non-proprietary code components across projects. Pre-existing tools, libraries, and frameworks remain the property of their respective owners.
5. Payment Terms
Payments are due as specified in the Project Document. Invoices are payable within 14 days of issuance unless otherwise agreed. Late payments incur a penalty of 2% per month on the outstanding amount. Work may be suspended if payments are more than 14 days overdue.
6. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information shared during the project. This obligation survives the termination of the business relationship for a period of 2 years.
7. Limitation of Liability
AstranovaLogic's total liability under any project shall not exceed the total fees paid by the client for that specific project. We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities.
8. Warranty
We warrant that all deliverables will conform to the specifications in the Project Document at the time of delivery. A 30-day post-delivery warranty period covers defects in the delivered work. Warranty does not cover issues arising from client modifications, third-party integrations, or hosting environment changes.
9. Termination
Either party may terminate the agreement with 14 days written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. Completed deliverables and source code will be transferred to the client upon receipt of final payment.
10. Governing Law
These Terms are governed by the laws of Spain. Any disputes shall be resolved through arbitration in San Sebastián, España, in accordance with the rules of the Spanish Arbitration Court (TAS). Both parties agree to attempt amicable resolution before initiating formal proceedings.
11. Modifications
AstranovaLogic reserves the right to update these Terms at any time. Changes will be effective upon posting to the website. Continued engagement of our services after changes constitutes acceptance of the revised Terms.